Appointments 

by telephone, at the reception desk or on-line

If you wish to make or cancel an appointment with any of the doctors this can be done by telephone, in person at the reception desk or online at www.emispatientaccess.com.  

To register for the on-line service patients will be required to come along to the surgery with photographic ID.

Please try to make routine appointments a few days in advance. 

If you wish to make or cancel an appointment with the Practice Nurse this can only be done by telephone or in person at the reception desk.

Emergencies and urgent cases will be seen the same day if medically necessary but please telephone or let us know early morning if possible. 

Appointments are made for ONE Person only. If the consultation is likely to be lengthy, e.g. if it involves several problems, please book a “double appointment”

Evening Surgery

The practice also runs an evening surgery on a Monday from 17:30 by appointment

Treatment Room – Health Centre

The health centre has two treatment rooms fully staffed.  The nurses are trained in dressings, treatment of minor injuries, ear syringing, blood tests and doing cardiology.  An appointment must be made before attending and a card must be given by your GP before attending the treatment room.

Personal Examinations

Female patients are offered a chaperone for procedures such as smears or breast examination. This could be a member of staff e.g. practice nurse, receptionist. All patients may have a chaperone on request.

Telephone Advice

The doctor and the practice nurse are also available to give telephone advice on a daily basis after surgery.  Please contact reception on 0141 451 2830

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you fail to keep appointments then your doctor will write to you to discuss this. If you do not attend repeatedly then your name may be removed from the practice list.

We do offer a free text service to remind patients about appointments as well as reminders for health reviews i.e. diabetes, asthma etc.

Home Visits

Home visits should only be made for patients who are seriously ill or housebound.  Please make every effort to come to the surgery as this gives the doctor more time, better facilities and the opportunity to do tests if required.  This helps to deal more efficiently with your problem.

If a visit is required, (e.g. for the housebound or terminally ill) then please telephone, if possible , between 08:30 and 10:00 to request that the doctor calls.

All requests for house calls are vetted by a doctor.  This is to ensure an effective service as far as possible for all our patients.  Urgent calls will be made as soon as possible.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)