Rights & Responsibilities

The Practice is Governed by the Patients Rights (Scotland) Act 2011

  • smiling_patientThe practice aims to treat patients’ medical conditions to the highest possible standard available under the NHS.
  • Patients will be treated with courtesy and consideration by all of our staff.
  • Patients will receive appropriate information about their condition and treatment.
  • The practice will endeavour to inform patients on health care matters whenever possible.
  • NHS treatment should be readily available locally whenever feasible.
  • Patients will be provided with information regarding the services available within the practice via the practice leaflet.
  • Patients with problems considered urgent will be seen on the same day if necessary.

Patient Responsibilities

  • Patients should attend their appointments at the arranged time.  If this is not possible they should inform the surgery as soon as possible.
  • Patients are responsible for their own health, and the health of their children, and should work with the practice to keep them healthy.  This includes professional advice and help given by the practice team and other health professionals.
  • Requests for help and advice for non-urgent matters should be made during surgery hours only.
  • Appointments are made for one person only.  An extra appointment should be made for more than one person.
  • Many problems can be solved by advice alone; therefore patients should not always expect a prescription.
  • We ask that patients treat the staff and doctors with courtesy and respect.  Please bear in mind that reception staff have a very difficult job to do, juggling with limited resources and without detailed medical knowledge.  They are trying to do their best for you.
  • Verbal abuse or threatening behaviour will not be tolerated and my lead to you being removed from the practice list or involving the police.

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