Please note, as the risk of COVID-19 is still at a substantial risk, we ask all patients to take into consideration face coverings and social distancing when in the surgery.
It is easier and quicker to manage appointments via our online service. Simply log in and select an option.
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Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
Your appointment at the Practice
- If you wish to make or cancel an appointment with any of the doctors this can be done by telephone, in person at the reception desk or online
- Emergencies and urgent cases will be seen the same day if medically necessary but please telephone or let us know early morning if possible
- Please try to make routine appointments a few days in advance
- Please make one appointment for each member of the family who needs to be seen
- If you wish to make or cancel an appointment with the Practice Nurse this can only be done by telephone or in person at the reception desk
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a double appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you fail to keep appointments then your doctor will write to you to discuss this. If you do not attend repeatedly then your name may be removed from the practice list.
We do offer a free text service to remind patients about appointments as well as reminders for health reviews i.e. diabetes, asthma etc.
The evening surgery has been suspended due to COVID. We will add information here when the evening surgery is reinstated.
The Doctor and the Practice Nurse are also available to give telephone advice on a daily basis after surgery. Please contact reception on 0141 451 2830.
Treatment – Health Centre
The Health Centre has two treatment rooms fully staffed. The Nurses are trained in dressings, treatment of minor injuries, ear syringing, blood tests and doing cardiology. An appointment must be made before attending and a card must be given by your GP before attending the treatment room.
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
Female patients are offered a chaperone for procedures such as smears or breast examination. This could be a member of staff e.g. Practice Nurse, receptionist. All patients may have a chaperone on request.